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Important Updates regarding COVID-19,
Precautions and How You can Help

Bridgemoor Transitional Care is closely monitoring COVID-19 developments in partnership with our local and state health departments, Centers for Medicare and Medicaid Services (CMS) and the U.S. Centers for Disease Control and Prevention (CDC) for coordination and guidance. The safety of Bridgemoor Transitional Care patients, Bridgemoor Assisted Living residents and all Bridgemoor employees remains our top priority.

Essential Caregiver Visits

On September 24, the Texas Department of Health and Human Services (HHSC) issued a new visitation policy that allows for essential caregiver visits in patient rooms and resident apartments. No more than two essential caregivers can be designated per patient/resident and each patient/resident will determine who they choose to be their designated essential caregivers.

At this time, only one essential caregiver is allowed per scheduled visit each day, between 9 a.m. and 5 p.m., and we will not allow any visits without a reservation. Essential caregivers do not have to maintain physical distancing between themselves and the patient/resident they are visiting, but they must maintain physical distancing between themselves and all others.

To make a reservation for a scheduled visit, visitors must call the main line at the location they wish to visit prior to coming to the facility. 

We ask that you review the following protocols prior to your visit:

  • All essential caregivers must have tested negative for COVID-19 no more than 14 days before first visit (proof of test results is required). Beginning on November 24 at the Fort Worth and San Antonio locations, and on November 30 at the Round Rock and Webster locations, all essential caregivers must have tested negative for COVID-19 no more than 7 days before each visit.
  • Essential caregivers must check in at the concierge desk upon entering the facility, sign a document acknowledging visitation guidelines and receive training from staff at initial visit.
  • Essential caregivers must wear a surgical mask over the mouth and nose. A gown, gloves and face shield will be provided by the facility and must be worn inside at all times, including the patient’s room/resident’s apartment.
    • To help us conserve personal protective equipment (PPE), the essential caregiver will be responsible for bringing the face shield with them on subsequent visits.
  • All essential caregivers will receive a temperature check and will be screened for symptoms and exposure following CMS guidelines. A visitor will not be admitted with symptoms of COVID-19, an active COVID-19 infection or other communicable diseases.
  • Staff members will ensure essential caregivers are informed of proper PPE guidance.
  • Essential caregivers are required to maintain a distance of six feet from all individuals other than the patient/resident whom they are visiting.  
  • Essential caregivers will be escorted to and from the patient’s room/resident's apartment. The essential caregiver is not allowed to leave the patient’s room/resident’s apartment unescorted and must remain in the room/apartment for the duration of the visit.
  • We ask that patients (and essential caregivers) bring as few personal belongings as possible, to help us reduce possible sources of exposure to COVID-19.

The health, wellbeing and safety of our patients, residents and employees remain our highest priorities as we welcome essential caregivers into the facility. 


Precautions

We screen all who are authorized to enter our facilities and prohibit entry to any who do not meet screening criteria. We implement personal protective equipment (PPE) protocols as outlined by the CDC.


How You Can Help

The worldwide shortage of PPE, including masks, is a reality that we are addressing. We have implemented protocols recommended by the CDC to conserve our PPE and are accepting donations.

We are currently accepting donations of the following items:

  • N95 masks and surgical masks
  • Disposable gloves
  • Industrial soap
  • Antibacterial/disinfectant wipes

We accept drop-off donations at all of our facilities, however we do ask that you call the main phone number at your local facility to schedule a delivery. A list of our locations can be found here.


For additional information and ongoing updates on COVID-19, please refer to local health departments, the Texas Department of State Health Services Coronavirus Disease 2019 (COVID-19) hub and the CDC’s (COVID-19) hub.


 

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Corporate Office

1320 Arrow Point Dr.
Suite 506
Cedar Park, TX 78613
Main Phone: 512.524.7321